You can keep your your child's account more secure with two-factor authentication." "Your email address is the rescue email address for your child’s account, and you can use it with the security questions you provided to reset a forgotten password. You can recover the password according to information provided in the referenced links below.įamily Sharing and Apple ID for your child. You do not say how old your son is and special steps can be taken to recover information for a child under 13, and likewise to delete an account. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Do this online at: Activation Lock support request - Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. "If you forgot your Apple ID password" click here ->."If you forgot your Apple ID" click here ->.The best thing would really, really be to get the Apple ID working again.
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